Utility Assistance

Updated 10/27/2026

This page is being updated. Some links may not work at this time. Thank you for your patience.

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​​​Oregon Coast Community Action (ORCCA) uses various Federal, State and local funding to assist low-income households in paying a portion of their energy costs. Energy Assistance is based on the availability of funding. This is not an entitlement program.

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​​How do I apply?

• ORCCA will be opening up appointments for assistance on 10/27/26. 

• Use the red button to the right of this page to schedule your appointment.

• On a mobile device, the red button will be at the bottom of this page.

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     Applications will only be accepted at an appointment.

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What if I have barriers to getting to an appointment?

• Please call 541-435-7080 ext. 264 and leave a voicemail that includes your full name, a phone number and that you need a mail or phone appointment for energy assistance.

• Someone will call you back to schedule for either a mailed application or a phone appointment.

 

Why are you asking me for a security code?

• In order to protect your identity, when you schedule an appointment, we are asking for you to enter a 4-8 digit code.

  • The code can be anything you will remember.

    • It can be a word or a number or both. ​

  • We will ask you for the code at the beginning of calls and email conversations.

    • We will no longer ask for the last 4 digits of your social security number, unless you forget the code you used.​

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What will be changing this program year?

• Some of the changes include:

  • Doing away with the open waitlist, so that we can complete all processing, reviews, approvals and pledging within 60 days.​

  • In order to manage processing in a more efficient manner, the time for an application to be completed after submission will reduce to 21 days from the prior 30 days.​

  • The application is now in a larger format- Bigger paper, so that it is easier to read and has more space for writing.

  • There will be stricter enforcement of the grant requirement for social security cards. Many alternate documents will no longer be accepted.

    • If you or someone in your family does not have their card, please work with the social security office to obtain new copies​.​

    • There are Social Security offices in North Bend, Medford and Crescent City. You can also get a copy online at https://www.ssa.gov/myaccount/.

    • There is still some funding for some households that cannot obtain social security cards.

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What if I want assistance with wood, oil, bulk propane, pellets or small bottle propane?

• For Oil, Wood and Bulk Propane, we need:

  • A receipt or statement for a purchase that is within the last 12 months that shows your name and service address.

  • If you have a cash account we can take proof of the cash account.

• ​For Pellets or Small Bottle Propane, we need: ​

  • An Original receipt of a purchase within the last 3 months for at least one bag of pellets or 3lbs of propane.

  • For Small Bottle Propane, we will also need a Statement of Residence form. Under forms on this page. 

    • You can fill one out when you come to your appointment or they are located to the right of this page (or at the bottom on a mobile device)​

There are some other options if you are having trouble with these requirements. Please call or email and tell us your specific situation.​​​

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​​​What should I do if my power is shut off or I received a final notice?

• First, call your power company.

  • Ask whether it offers a low-income discount.

  • Ask about a payment plan.

  • If it applies, make sure your med cert with Pacific Power is active.

• Then, contact ORCCA.

  • Complete a Crisis Assessment Request and submit with a copy of your final notice, and if it applies a completed Health Jeopardy form.

    • We can place you on the crisis waitlist after we receive these items.

• Save ORCCA’s number as a contact in your phone: 541-435-7080.

  • We will call you when your request reaches the top of the waitlist.

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What happens after I submit a Crisis Assessment Request?

When you come to the top of the Crisis waitlist:

• We’ll verify your account with your power company.

• Then we’ll call to talk through next steps and available options.

• While you wait, gather your documents listed below.

• You may need an in-office appointment.​

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What documents do I need?

To help us process your application quickly, please gather the following documents:

• Social Security cards for everyone in the household, including children over age 1.

• Photo ID for everyone age 18 or older in the household.

• Proof of income for all adults in the household for the month before you sign the application.

  • Example: If you sign in June, provide proof of income received in May.

• A copy of a recent utility bill.

  • If you need help with propane, wood, pellets, or oil, there is another question on this topic.

  • We still need a utility bill, even if you are requesting other fuel assistance.

• If you’re missing any documents, please talk with us—we may have other options.

• Depending on your situation, other documentation or forms may be required.

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How can I submit my documents?

• While applications are only accepted at appointments, documents can be submitted in the following ways:

• Drop off at Gold Beach DHS office: Wednesdays ONLY, 10:00 a.m. to 3:00 p.m. (94145 5th Pl, Gold Beach)

• Coos Bay office: 1855 Thomas Ave, Monday through Thursday, 8:00 a.m. to 4:00 p.m.; Friday, 9:30 a.m. to 2:00 p.m.

• Email energy@orcca.us.

• Mail: ORCCA, 1855 Thomas Ave, Coos Bay OR 97420